Quản lý dịch vụ khách hàng (Customer Service Management)
3952
06/12/2019
Sau khi hoàn thành chương trình, các học viên sẽ:
Module 1: The Customer Service Code of Practice
Module 2: Complaints handling, emotional customer situations and how to handle and manage them.
Module 3: Methods to use to motivate your customer service staff.
Module 4: Ten Golden Rules for Providing Successful Customer Service and the 10 New Rules for Customer Service…
Module 1: The Customer Service Code of Practice engsub
Module 1: The Customer Service Code of Practicevietsub
Module 2: Complaints handling, emotional customer situations and how to handle and manage them.engsub
Module 2: Complaints handling, emotional customer situations and how to handle and manage them.vietsub
Module 3: Methods to use to motivate your customer service staff ENGSUB
Module 3: Methods to use to motivate your customer service staff vietsub
Module 4: Ten Golden Rules for Providing Successful Customer Service and the 10 New Rules for Customer Service engsub
Module 4: Ten Golden Rules for Providing Successful Customer Service and the 10 New Rules for Customer Service vietsub